Frequently Asked Questions
1. How will I get my eBooks? +
After completing your payment, your eBooks will be instantly available to download on the order confirmation page. You’ll also receive them by email.
2. What if I don’t receive my eBooks after payment? +
If your eBooks are not delivered, we will automatically refund your payment within 5–7 business days.
3. Which devices can I read the eBooks on? +
Our eBooks are in PDF format, readable on phones, tablets, laptops, and e-readers.
4. Can I share my purchased eBooks with others? +
Each purchase is for personal use only. Please encourage others to buy their own copy from Genzoro.
5. Do you provide printed copies of these books? +
Currently, we only provide digital eBooks. You may print them for personal use if you wish.
6. Are these books suitable for all age groups? +
Our stories are best for children aged 5–14, though parents and teachers also use them for learning.
7. What topics do the books cover? +
We cover Science, Finance, Discipline, and Values — 20 story eBooks in each category, making 80 books total.
8. Do you offer bundle discounts? +
Yes! We have 20-book category packs at a discount, and a Mega Pack with all 80 books for maximum savings.
9. Which currencies do you accept? +
We accept international payments. Prices are shown in your local currency automatically at checkout.
10. How can I contact support if I face an issue? +
You can always email us at care@genzoro.com — we’ll be happy to help!
